Global
DE
FR
AU
| Mode of transport | Logistics costs | Processing time | Arrival time |
|---|---|---|---|
| Standard shipping | $ 0 | 2-3 working days | 5-10 working days |
| Express shipping | $ 10 | 1-2 working days | 3-5 working days |
| Note: The processing time refers to working days (Monday to Friday, excluding holidays). | |||
| Standard shipping | |
| Logistics costs | $ 0 |
| Processing time | 2-3 working days |
| Arrival time | 5-10 working days |
| Express shipping | |
| Logistics costs | $ 10 |
| Processing time | 1-2 working days |
| Arrival time | 3-5 working days |
Duties and VAT
Some countries charge duties and VAT on goods imported from China. We are responsible for any additional taxes your government charges when shipping your package. You do not need to pay any duties or VAT, just the cost of the product and any shipping charges that may apply.
Customs and Regulations
It is your responsibility to check your local postal regulations for prohibited items as we cannot be held responsible for items not accepted by a particular country.
Here you will find answers to the most frequently asked questions about delivery, shipping times and returns. Simply click on the question you are interested in to get more information.
Shipping and Delivery
When will my order be delivered?
Delivery time: processing time (48 hours) + shipping time (2-6 business days). If your order does not arrive within this time, contact us with order number and email address
Which countries do you deliver to?
We deliver to Australia, and to most EU countries: Germany, France, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Slovakia.
When will I receive the shipment tracking?
Tracking is available 1-3 business days after shipment. You will receive an email with the details.
Can I change my address?
Unfortunately, changes after shipping are not possible. Please check your address before ordering.
Will all items be delivered at the same time?
We will try to ship simultaneously. Sometimes items will be shipped separately due to different shipping methods. You will receive a notification via email.
What to do if the package does not arrive?
If your package has not arrived, please contact your local post office or check the surrounding area.
What happens in case of defects or returns?
We offer a 30-day return guarantee and a 3-year warranty. For more information, please visit the Full Return and Refund page.