dé EV Charger FAQ – Find Answers Fast

A: Yes. When no vehicle is connected to a charging station, it automatically enters standby mode. In this case, the screen will turn off, and the device will operate at low power (about 1–2 W). You will hardly notice any difference in electricity costs.

A: Yes. When charging is complete but the plug is still connected, the charging station needs to maintain communication with the vehicle and perform safety checks, so it will not fully enter standby mode. Power consumption is approximately 3 W, equivalent to the power consumption of a small nightlight. Tip: To avoid this extra power consumption, we recommend unplugging the Type 2 plug promptly after charging is complete.

A: No. The vehicle's Battery Management System (BMS) communicates with the charging station only to perform status checks. This has no impact on battery life and poses no additional safety risks.

A: Step 1: Plug into a wall outlet. Step 2: Set the current intensity and delay time. Step 3: Plug the Type-2 plug into the vehicle's charging port. Note: Please set the current and time before step 3. These settings cannot be changed after plugging the Type-2 plug into the vehicle.

A: Our charger has a no-ground mode. In case of a temporary grounding fault, you can switch to no-ground mode for emergency operation according to the operating instructions.

A: The current level on the charger is set to the upper limit. The actual charging speed depends on the electric vehicle's charger, the charging station's power, and the vehicle's onboard charger. Some vehicles may have power limitations. Typically, a power loss of 0.5–1 kW is normal.

A: The cable of this device is designed with 3 × 2.5 mm² gauge. To meet the safety standards and long-term operation requirements, it is recommended to match it with a socket of the same specification.

A: The charger’s maximum output power is 7.4 kW. Actual charging speed depends on the power source, charger, and vehicle. Some vehicles may have power limitations. A power loss of 0.5 to 1 kW is normal.

A: The charger’s current is set to the maximum. Actual charging speed depends on the electric vehicle’s charger, the charging station’s power output, and the vehicle’s onboard charger. Some vehicles may have power limitations. A power loss of 0.5–1 kW is normal.

A: The dé Mobile Charging Station 11kW v2, equipped with a Type 2 charging cable and CEE plug, is an ideal choice— it offers 11kW three-phase charging, a TPU handle that makes it weatherproof, and requires no installation. Its LCD display shows the charging status in real time.

A: No, personal use of CEE outlets does not require registration. Notification to the network operator is only required for commercial use or permanent installation.

A: Yes, if you have a three-phase power connection (400V/16A) and a CEE socket. This mobile charging station is easy to connect and can also be used as a semi-permanent solution.

A: 11kW mobile charging stations have a lower power output than fixed wall-mounted charging stations (22kW) and do not have OCPP smart features. However, they are flexible in deployment and ideal for renters or travelers.

A: When set to 22 kW (32A, three-phase), this charging cable can achieve a maximum charging speed of 129 km/h.

A: Yes, it is safe to use in the rain. The control box has an IP66 protection rating, and the Type 2 interface has an IP54 protection rating. It is recommended to avoid use during heavy rain and ensure that the connected socket or plug has at least an IP54 protection rating.

A: Absolutely. The Type 2 plug is designed to withstand harsh weather conditions and uses antifreeze TPU material to ensure easy hand operation even in freezing temperatures.

A: Yes, 7.4 kW is a very efficient and practical charging power for home use. It's often referred to as a "fast home charging" solution. Compared to a standard 2.3 kW household outlet, the dé 7kW Wallbox charges more than 3 times faster, allowing your car to easily regain full power overnight.

A: Under standard single-phase 230V voltage, the rated current for 7.4 kW is 32 amps (A). Our dé 7kW Wallbox allows you to flexibly adjust the current between 6A and 32A, perfectly matching the safe load of your home circuit and enabling smart electricity use.

A: Charging time depends on your vehicle’s battery capacity. Each hour adds approximately 40–50 km of range. Example: • A 60 kWh EV battery typically needs 8–9 hours to charge from empty to full at 7.4 kW. This means your vehicle easily reaches full power overnight.

A: Wall-mounted charging stations must be equipped with a residual current device (RCD). For 11kW wall-mounted charging stations like the dé Mobile Wallbox 11kW, it is strongly recommended (and often required) to use a Type B RCD, as electric vehicles may generate DC fault currents that a Type A RCD cannot detect.

A: The dé Mobile Wallbox 11kW charges your EV at 11 kilowatts, which equals roughly: • 11 kWh added per hour This is significantly faster than charging with a household outlet.

A: Yes. The dé mobile Wallbox 11kW supports remote control via Bluetooth or Wi-Fi. Using the smartphone app, you can: • Start/stop charging • Set charging schedules • Adjust charging power This makes daily charging much more convenient and flexible.

A: The cable for the 22kW unit is designed with a 5 × 6 mm² wire gauge. This meets strict safety and long-term usage requirements. We recommend using a socket or wiring of the same specification.

A: The device measures: • Length: 256 mm • Width: 149 mm • Height: 96 mm All measurements are in millimeters.

A: Yes. It includes: • Type B RCD • 30mA AC + 6mA DC This ensures full safety and protection during charging.

A: Charging power is influenced by: • The car’s AC charging limit • Grid voltage fluctuations • EV onboard charger specs To identify the reason, please confirm: 1. Your household supply (single/three phase) 2. Your EV’s max AC charging power 3. Check the LCD display at max current and send a photo to customer support for analysis

A: The charger is CE certified, tested for 10,000+ plug cycles, and includes a 3-year warranty when purchased through official channels.

A: Yes. • Control box: IP54 • Type 2 connector: IP44 However, avoid long-term exposure to heavy rain or immersion in water. If needed, you can use the included waterproof bag.

A: When set to 7.4 kW (32A, single phase), the charging box can charge approximately 46 kilometers per hour.

A: Yes, it is safe to use in the rain. • Control housing protection: IP54 • Type 2 connector: IP55 Please avoid using the device in heavy rain and ensure that the connected outlet has at least IPX4 protection.

A: The cable of this device uses 3 × 6 mm² wiring. To ensure long-term safety and proper operation, it should be paired with wiring and sockets of equal or higher specifications.

A: No. This model does not support automatic load balancing; all operations must be performed manually.

A: Dimensions: 297 × 214 × 105 mm (L × W × H). All units are in millimeters.

A: Yes. The 7kW Wallbox includes: • RCD Type B • 30mA AC + 6mA DC Ensuring complete safety during charging.

A: Charging power depends on: 1. Your EV’s maximum supported AC charging power 2. Grid voltage fluctuations 3. Household circuit limitations You may contact customer service with a picture of the LCD at maximum current; we will analyze it for you.

A: When set to 11 kW (16A, three-phase), the wallbox can charge approximately 63 kilometers per hour.

A: Yes, it is safe to use in the rain. • Control housing: IP54 • Connector: IP55 Avoid prolonged exposure to heavy rain or immersion.

A: Yes. As long as your home power supply supports 11kW (typically three-phase), the dé 11kW Wallbox is fully compatible. It works with all major EV brands including Tesla.

A: Because most EV onboard chargers (OBC) support only 11kW AC. Even if you use a 22kW charger, your car will still charge at 11kW if 11kW is the maximum AC capability.

A: Yes. To deliver 11kW, the charger must be connected to a 400V three-phase supply.

A: Dimensions: 297 × 214 × 105 mm (L × W × H). All units are in millimeters.

A: Yes. It includes a Type B 30mA AC + 6mA DC residual current protection module.

A: 22kW chargers typically require registration (Anmeldung) with your local grid operator, not a complex approval process (Genehmigung). Your electrician usually handles this.

A: Yes, as long as your home has: • Three-phase incoming power • Sufficient distribution capacity (e.g., 63A main fuse) The dé 22kW Wallbox supports single-phase and three-phase environments.

A: The device uses 5 × 6 mm² wiring. Pairing it with wiring of equal or higher specification is strongly recommended.

A: No. This model does not support automatic load balancing. All load adjustments must be performed manually.

A: Dimensions: 297 × 214 × 105 mm (L × W × H).

A: Reasons include: • Your EV may support only 11kW AC • Voltage drops in the grid • Electrical environment limitations To diagnose accurately, send customer service a picture of the LCD at maximum current.

A: Yes. It has an internal Type B RCD (30mA AC + 6mA DC).

A: For a charging power of 22kW, you need a Type 2 to Type 2 (Mennekes Stecker) charging cable designed for: • 400V • 32A • Three-phase (Drehstrom) Our dé 22kW Type 2 charging cable fully meets these standards and ensures safe and efficient fast charging.

A: Yes. Type 2 is the official standard AC charging interface in the EU. All major brands—including Tesla (EU models), BMW, Mercedes-Benz, Audi, Volkswagen, Hyundai, Kia, BYD, etc.—support Type 2 AC charging. As long as your vehicle uses Type 2, our dé charging cables are 100% compatible.

A: The key differences are: • 16A cable → Supports up to 3.7kW single-phase / 11kW three-phase • 32A cable → Supports up to 7.4kW single-phase / 22kW three-phase If your car supports 11kW or 22kW, please choose the 32A version to avoid limiting charging speed.

A: We offer multiple lengths to meet different usage environments: • 5 meters • 7.5 meters • 10 meters • 15 meters Note: The stated length includes the cable + connectors on both ends.

A: The wire specifications depend on the rated power: • 3.7kW: 3 × 2.5 mm² • 7.4kW: 3 × 6 mm² • 11kW: 5 × 2.5 mm² • 22kW: 5 × 6 mm² Signal lines CP & PP are 0.5 mm².

A: Yes. The dé Type 2 cable and plug have an IP54–IP55 protection rating, which protects against: • Rain • Splash water • Dust They can be used safely outdoors but should not be submerged in water.

A: Because the plug is designed with a tighter waterproof sealing structure to achieve the IP55 dustproof & waterproof level. This is normal and ensures safety during rain/snow/dust conditions. Tip: Slightly wiggle the plug left and right during insertion/removal to reduce resistance.

A: Yes, the cable is weather-resistant. However, we recommend avoiding long-term exposure to extremely heavy rain, snow, or direct sunlight to maximize lifespan. For added protection, store it in the included waterproof storage bag when not in use.

A: Use a soft damp cloth to wipe the cable surface. Do NOT use: • High-pressure water guns • Chemical solvents • Abrasive cleaners These may damage the insulation layer.

A: If the plug is locked: 1. Stop charging from the vehicle 2. Wait for the vehicle to unlock the connector 3. If still locked, ensure: • The vehicle is unlocked • Charging session has ended • Cable is not under tension If the issue persists, restart the vehicle or contact customer service.

A: All dé chargers comply with strict international standards. Security Certification: • CE certified (EU safety/health/environment requirements) • Some series (11kW / 22kW / Dual-gun) also pass TÜV / DEKRA certifications • Australia: RCM certified (new & old batches equally safe; some older inventory may not have laser RCM mark but full documentation is provided) Declaration of Conformity: • We can provide DoC documents anytime — just provide your model number. Quality & Warranty: • All dé chargers pass 10,000 plug-in/out tests • 3-year official warranty • Full after-sales support team

A: The IP rating measures dust and water resistance. • Wallbox units: IP54 (dust + splash resistant) • Plug / connector: IP55 (suitable for rain) • Portable pro-series: IP66 (fully dustproof + withstands heavy rain) This ensures safe operation across garages, outdoors, and harsh environments.

A: Yes. Built-in RCD: • Type A 30mA AC • Type B 30mA AC + 6mA DC (depending on model) No external RCD is required.

A: Yes. Even in no-grounding mode, all protections remain active: • Leakage protection • Overload protection • Overvoltage / undervoltage protection • Over-temperature protection These ensure safe operation even in environments with poor grounding.

A: You may: • Check the product manual • View FAQs on the official website • Contact our technical support team by email, online form, or hotline We will provide one-on-one assistance.

A: Wipe using a soft damp cloth. Avoid: • High-pressure water • Chemical solvents • Abrasive cleaners to protect the casing and electronics.

A: You can download the manuals for each product category below:

1. Portable EV Charger
  • 3kW Portable Charger – User Manual
  • 7kW Portable Charger – User Manual
  • 11kW Portable Charger – User Manual

2. Mobile Wallbox (Small Wallbox)
  • 7kW Mobile Wallbox – User Guide
  • 11kW Mobile Wallbox – User Guide
  • 22kW Mobile Wallbox – User Guide

3. Wallbox (Fixed Wall Charging Station)
  • 7kW Wallbox – Installation Manual
  • 11kW Wallbox – Installation Manual
  • 22kW Wallbox – Installation Manual

Tips:
• Check the label on the product or packaging to confirm your exact model.
• If you cannot find your manual here, please contact our customer service and we will assist you immediately.

A: Evaluate based on: 1. Vehicle AC charging parameters • Confirm your vehicle’s maximum AC charging power • Ensure charger power matches vehicle capability 2. Home electrical capacity • Single-phase homes: choose 3.5kW / 7kW • Three-phase homes: choose 11kW / 22kW 3. Usage scenario • Frequent travel / emergency charging → Portable charger • Daily home use → Wall-mounted charger (timers, stable power, convenient)

A: Public charging stations = Shared infrastructure (“public gas station”) Home wall-mounted charger = Private appliance (“your own home charging hub”) Home charging is cheaper, more convenient, and ideal for overnight charging.

A: • 3–5× faster charging • Built-in safety protection (overload, leakage, heat) • Cleaner charging environment, no need to move portable chargers daily

A: Same performance, different design: • T1 — Oval, dual-button (3kW/7kW/22kW), single-button (11kW) • V1 — Square, single-button, 22% smaller • V2 — Square, dual-button, 22% smaller

A: No. All Type 2-compliant chargers are universal for all Type 2 vehicles.

A: Usually no. If power already exists near the parking space → install bracket only If far → electrician may need to extend wiring and drill through walls We recommend installation by a certified electrician.

A: • Portable chargers: No electrician required • Wall-mounted chargers: YES, must be installed by a certified electrician

A: Not necessarily. • If home already supports three-phase → choose 11kW or 22kW • If upgrading speed → apply for capacity expansion + electrician upgrades wiring

A: • 5 pins = single-phase • 7 pins = three-phase

A: All vehicles using Type 2 connectors including BEV & PHEV from major brands. Please confirm your vehicle’s maximum AC charging capability for best match.

A: • 3.68kW → 3 × 2.5 mm² • 7.4kW → 3 × 6 mm² • 11kW → 5 × 2.5 mm² • 22kW → 5 × 6 mm² Signal lines CP & PP → 0.5 mm²

A: 5m / 7.5m / 10m / 15m Displayed length includes plug + control box + cable.

A: Follow this sequence: 1. Connect power → set current & timer 2. Plug into vehicle 3. After charging → unplug from vehicle first → finally unplug power Ensure proper grounding or enable no-ground mode per instructions.

A: Settings must be done BEFORE plugging into the vehicle. Once charging begins, parameters are locked for safety.

A: • Stop charging from vehicle → plug unlocks • Or press the device stop button • Or unplug power input (device turns off → unlocks)

A: Causes include: • Vehicle’s onboard charger limit • Grid voltage fluctuations • Household current limit Typical loss: 0.5–1 kW.

A: Display shows phase voltage (230V), not line voltage (380V). Three-phase charging is shown by the “●3” indicator or power value.

A: Charging time = Battery kWh × (1 − SoC%) ÷ Charging power E.g.: 44.9 kWh × 80% ÷ 11 kW ≈ 3.26 hours

A: Yes. When unplugged from vehicle → goes into low-power standby.

A: Yes. If Type 2 remains connected → device maintains communication (≈3W). Unplug connector to save power.

A: Tight fit = waterproof IP55 sealing design. Slight wiggle helps insertion/removal.

A: Yes. The charger remembers the last-used charging settings and restores them automatically.

A: Yes. Supports minimum 6A → compatible with PV output.

A: History uploads only when the charger is fully disconnected from the vehicle. If not uploaded, check the sequence or contact customer support.

A: No. App mode & RFID mode are mutually exclusive.

A: RFID only starts/stops charging. No tags, no identity, no tracking. Each product includes 3 RFID cards.

A: Hold card at sensor area for 10 seconds. Beep = enabled/disabled. Card tap = start/stop charging.

A: 1. Record the error code 2. Check manual or device sticker 3. Follow troubleshooting steps If unresolved → send photo of LCD error screen to customer service.

A: Error 03 = Poor grounding Scenario 1 — Socket has ground wire: Rotate Schuko plug 180° → reinsert → retry (may improve grounding contact) Scenario 2 — Socket has NO ground: Switch device to “no-ground mode” (only for ≤7kW models) If still exists → send LCD + socket wiring photos to customer service.

A: Only before shipment. Shipped orders cannot be intercepted → must be returned after delivery.

A: Order confirmation email includes your order number. For tracking number → email support@depow.com.

A: • Europe: 3–5 business days • Australia: 5–10 business days Actual time depends on real-time inventory. Delays → we will notify you and offer alternatives or refund.

A: Orders may ship in multiple packages with different delivery times. Please wait 7 days, then contact us for tracking.

A: 1. Check with local post office 2. Check around property 3. If still missing after 24h → contact us

A: 7–14 business days after receiving your refund request.

A: • Product must be new & unused • Original packaging required • Package securely for shipping If unsure → contact customer service.

A: PayPal, Google Pay, Shop Pay, Mastercard, Visa, American Express, UnionPay, and other major payment methods.

A: • EU store → EUR • AU store → AUD Banks may convert currency if your card uses a different currency.

A: Enter coupon → click “Apply”. If you don't click “Apply” → discount won’t be shown.

A: • Only 1 coupon per order • Ensure no extra spaces • Copy/paste recommended If still invalid → contact support@depow.com.

A: Yes. We use SSL encryption, and we never store your card details. All transactions are processed through secure gateways.