We support online payment methods such as PayPal, Google Pay, and Shop Pay, as well as credit cards, debit cards, Mastercard, American Express, and UnionPay.

All transactions in our store are settled in Euros (EUR) / Australian Dollars (AUD). Regardless of your location or the currency displayed on the product page, the final checkout amount will be in Euros/Australian Dollars. Please note that if your account uses a different currency, your bank or payment service provider may apply an exchange rate conversion.

You can apply coupons during checkout. After entering the coupon code, click “Apply” and the discount will automatically be applied to your order total. Please note that if you do not click “Apply” before proceeding to checkout, your order total will not reflect the coupon discount.

Coupons cannot be combined; only one promo code may be used per order. Please ensure the code you enter matches the one you received exactly, with no spaces before or after. To avoid errors, we recommend copying and pasting the promo code you received. If you still encounter issues after multiple attempts, please contact support@depow.com.

Please note that only one coupon can be applied per order. If your order qualifies for a coupon but you did not use it, please contact our customer service team within 7 days after placing your order to arrange a refund for the difference.

Orders can only be edited or canceled before shipment through our customer support team. Please click here to contact us. We cannot intercept orders that have already been shipped. Therefore, you will need to cooperate with the return process after receiving the product.

After receiving your refund request, we will process your refund within 7-14 business days.

After placing your order, we will send you an email containing your order number. If you wish to obtain a tracking number or inquire about the logistics status, please contact support@depow.com.

We may have split your order into multiple packages. This could be due to varying delivery speeds caused by slower truck shipping. Please wait 7 days, then click here to contact us and check your tracking information.

We recommend first contacting your local post office to confirm delivery and thoroughly checking the surrounding area where the package was left. If you still haven't received your package after 24 hours, please click here to contact us.

The shipping schedule for pre-order items can be found on the respective product detail page. We will ship your order according to the agreed-upon timeline. Should any delays occur due to force majeure circumstances, we will notify you via email.

Our chargers can charge nearly all brands of Type 2 battery electric vehicles (BEVs) and plug-in hybrid electric vehicles (PHEVs).

You can only charge the vehicle battery at the maximum charging rate the vehicle can accept.

Generally, only portable chargers have different versions. Chargers with the same power rating have identical charging performance.
T1: Oval design. 3kW, 7kW, and 22kW models feature dual-button control; the 11kW model uses single-button control.
V1: Square design with single-button control, 22% smaller than T1.
V2: Square design with dual-button control, 22% smaller than T1.

Yes.
When no vehicle is connected to the charging station, it automatically enters standby mode. In this state, the screen turns off and the device continues operating at low power consumption (approximately 1-2 watts).
You will hardly notice any change in your electricity bill.

Yes.
When charging is complete but the plug remains connected, the charging station must maintain communication with the vehicle and perform safety checks to prevent entering full standby mode. Power consumption is approximately 3W, equivalent to a small night light.
Tip: To avoid this additional power consumption, we recommend unplugging the Type 2 connector promptly after charging is complete.

The charger current is already set to its maximum limit. Actual charging speed depends on the EV charger, charging station power, and the vehicle's onboard charger. Some vehicles may have power limitations. A power loss of 0.5 to 1 kilowatt is normal.
To achieve maximum power, please confirm:
1. Adjust the current to the maximum setting.
2. Ensure the voltage is stable.
3. Verify whether your vehicle supports single-phase or three-phase charging.
4. Confirm if the vehicle has any current limitations or other charging restrictions enabled

All dé chargers are CE certified and have passed 10,000 plug-and-unplug tests. Purchases made through the official website come with a 3-year warranty.

Theoretical formula: Charging duration (h) = Battery capacity (kWh) * (1 - Remaining battery capacity %) ÷ Charging power.
Example: 44.9 kWh * (1 - 20%) / 11 kW = 3.26 h.
Battery capacities vary by vehicle model; this calculation provides only a theoretical estimate.

Leaving the charger connected after charging is finished is safe, as the battery will automatically stop charging once fully charged. However, if you won't be using the charger for an extended period, it's recommended to unplug it to avoid unnecessary risks.

For products with RFID functionality, the default mode is contactless plug-and-play. To enable swiping, hold the card against the sensor area for 10 seconds. When you hear a beep-beep sound and see the icon change, the swiping feature is activated. Swipe the card again for 10 seconds to disable swiping and revert to plug-and-play mode. You can also toggle the swiping feature on/off within the app.

Our product is compatible with Type 1 to Type 2 adapters, but you will need to provide the adapter yourself.

No. RFID cards are solely used to activate the charger. They do not affect user data within the app and cannot be managed individually.

You can scan the QR code in the manual or search for “tuya smart” directly in the app store.

A live wire with a cross-sectional area of 2.5mm² can carry 16A current, while one with 6mm² can carry 32A current.
Wire specifications vary based on power requirements:
3.68kW: 3 × 2.5 mm²
7.4kW: 3 × 6 mm²
11kW: 5 × 2.5 mm²
22kW: 5 × 6 mm²

CP and PP cables both have a cross-sectional area of 0.5mm².