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User Manuals
3
▾
Portable AC Charger
1
▾
Portable AC Charger User Manuals – 3–22 kW Series (Multilingual)
AC Wallbox
1
▾
7/11/22 kW Wallbox User Manual (Multilingual)
DC Wallbox
1
▾
DC Wallbox User Manual (Multilingual)
Getting Started
3
▾
How to Start Charging in Plug-and-Play Mode
How to Start Charging with an RFID Card
How to Start Charging with the App
How to Use the App
12
▾
How to Download the App
Which dé Chargers Support App Control?
How to Install and Set Up the App
How to Connect Your Charger to Wi-Fi
How to Add a Charger to the App
How to Set the Charging Current in the App
How to Set the Charging Timer in the App
How to View Charging History in the App
How to View Error Messages in the App
Why Does the App Require a 2.4 GHz Wi-Fi Network?
Can One App Account Manage Multiple Chargers?
Can One Charger Be Shared with Multiple App Accounts?
How to Operate the Charger Screen
5
▾
Charger Screen and Button Functions Explained
How to Set the Charging Current on the Charger Screen
How to Set the Charging Timer on the Charger Screen
Charger Screen Error Codes and Solutions
What Do the Charger Indicator Light Colours Mean?
Installation Guides
8
▾
Portable AC Charger
2
▾
What Is Included with the Portable AC Charger (3–22 kW)
How to Install the Portable AC Charger (3–22 kW)
AC Wallbox
3
▾
What Is Included with the AC Wallbox (7–22 kW)
How to Install the AC Wallbox (7–22 kW)
How to Install the AC Wallbox with Socket — Current Shipping Version (7–22 kW)
DC Wallbox
3
▾
What Is Included with the DC Wallbox (20–40 kW)
How to Install the DC Wallbox (20–40 kW)
How to Assemble the DC Wallbox Trolley
How to Choose the Right EV Charger
8
▾
Choose by Vehicle
1
▾
How to Match Charger Power to Your Vehicle's Charging Capacity
Choose by Usage Scenario
4
▾
How to Choose a Portable Charger for Travel or Rented Homes
How to Choose a Fixed Charger for Home Use
Should You Choose an 11 kW or 22 kW Charger for Faster Charging?
How to Choose the Right Charging Cable Length
Choose by Home Power Supply
3
▾
Schuko, Blue CEE and Red CEE Plugs: What Is the Difference?
How to Check Whether Your Home Has Single-Phase or Three-Phase Power
How to Choose the Correct Plug for Single-Phase or Three-Phase Power
How We Choose Our Product Materials
16
▾
Plugs
2
▾
How the Schuko Plug Temperature Sensor Prevents Overheating
CEE Plug Materials and Specifications Explained
Charging Cables
3
▾
Why We Use TPE Charging Cables
Does the Charging Cable Stay Flexible in Cold Weather?
Charging Cable Structure and Specifications Explained
Charger Housing
6
▾
What Does an IP66 Waterproof Rating Mean?
Where Can an IP66 Portable Charger Be Used?
What Does an IP55 Waterproof Rating Mean?
Where Can an IP55 Wallbox Be Used?
Why Do Portable Chargers Use PC Housing?
Why Do Fixed Wallboxes Use PC+ABS Housing?
Charging Connector
4
▾
Charging Connector Design Overview
Charging Connector Materials and Internal Structure
Charging Connector Grip and Handling
How Our Charging Connectors Are Designed and Manufactured
Certification
1
▾
CE Certification Documents by Product Model
Warranty
3
▾
How the 3-Year Product Warranty Works
How to Register for an Additional 2-Year Warranty
dé Warranty Policy
General FAQs
1
▾
Frequently Asked Questions About dé EV Chargers
Help Centre
›
How the 3-Year Product Warranty Works
How the 3-Year Product Warranty Works
Last updated
Jul 22, 2026
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