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How to View Error Messages in the App

Last updated Aug 06, 2026

If the charger reports an error, an error prompt appears on its App home page. Select the prompt to view the error code and its description. This works the same way in Tuya Smart and Smart Life.

View the error details

  1. Open Tuya Smart or Smart Life.
  2. Select the charger that is reporting the error.
  3. Find the error prompt on the charger home page.
  4. Select the prompt to open the error details.
  5. Read and record the displayed error code and description.
Error prompt showing an error code and description in the charger app
Select the error prompt to view the error code and description.

Note: The error codes shown in the App are consistent with the codes in the product user manual and on the charger screen. Always use the manual for your exact product and version.

Record the error before requesting help

Prepare the following information:

  • The complete error code;
  • The error description shown in the App;
  • A screenshot of the error page;
  • Your charger model;
  • Your phone system and country or region.

If you need help understanding the message, contact dé Customer Support at support@depow.com and include the information above.